Jerroms Business Continuity Policy
Following the latest update from the Government, we have changed our working practices in line with current advice. Our priority is to protect the health and wellbeing of our staff so that we can continue to support our clients through this difficult time.
As of 5pm on Tuesday 24 March 2020 our offices are now closed. We have fully implemented our work-from-home policy for all members of staff so that we can play our part in minimising the impact and spread of COVID-19 throughout the community.
We cannot emphasize enough that electronic communication really is the best way of getting in touch with us. Wherever possible, we recommend you use either of the following secure forms of communication to ensure we can provide continuity of service:
- OneClick, our secure portal, can be accessed under the "Client Area" of our website, or alternatively by clicking here.
- Encrypted emails / attachments where information is sensitive
Alternatively, please do give us a call - our telephone system has been trialled and tested and will continue to work remotely without our central office locations.
We have set up a postal re-direct for documents sent via Royal Mail - these will then be scanned to the relevant member of staff. As you can appreciate, this is a much longer process at a time where you understandably want answers quickly. There is also no guarantee that we will receive documents sent in the post so, wherever possible, we highly recommend you scan copies or take pictures on your phone and use one of the above secure forms of electronic communication to send this directly to your usual point of contact.
If you are experiencing a problem when trying to send information to us, please get in touch with your usual Jerroms contact who would be happy to help.
If we had a meeting already in the diary, we will be in touch with you ahead of time with details of our telephone and video conferencing facilities. Similarly, if you would like a meeting with us, please get in touch in the usual way and this can be easily arranged.
These are unprecedented times and we want you to know that we are here to support and help with any queries or concerns you may have. We are regularly updating our clients on the latest Government announcements – click here for more information.
If we can be of assistance in any way, please do get in touch.
Take care - and stay safe.
From the team at Jerroms